Help centre
Frequently asked questions
Find delivery charges, payment options, freshness information and help with your farm box.
Ordering & delivery
What areas do you deliver to?+
Our own delivery runs cover Tando Allahyar, Hyderabad and Karachi. Eligible pantry goods travel by courier across Pakistan, usually in 2–3 days; eligible chilled orders use an overnight service on dispatch days. Fresh milk and leafy greens are Sindh-only. Check your product and city for availability and confirm the delivery window at checkout.
How much is delivery?+
Delivery depends on your zone, parcel weight and whether it needs chilling. Local delivery is ₨100, Hyderabad ₨150 and Karachi ₨250, with free-delivery thresholds of ₨1,500, ₨2,500 and ₨4,000 respectively. Nationwide pantry delivery starts at ₨250 for the first kilogram, then ₨60 per additional kilogram. Qualifying pantry orders of ₨5,000 or more have free delivery up to 8 kg; excess weight is charged. Chilled courier starts at ₨600 for 2 kg, then ₨90 per additional kilogram. Checkout calculates the total. Farm pickup is free.
Can I pick up from the farm?+
Yes — farm pickup is available daily from 8am to 6pm. Just choose 'Farm pickup' at checkout.
How do I track my order?+
Use the Track Order page with your order number and phone number, or check orders in your account. Contact us on WhatsApp if you need help with a delivery update.
Freshness & quality
How fresh is the produce?+
Harvesting and preparation depend on the product. Fresh produce, fish and dairy have different schedules; pantry goods and matured cheese keep for longer. Check the listing for storage advice, or ask us for the harvest, packing or preparation details of your order.
What if I'm not happy with something?+
Our freshness guarantee means we'll refund or replace anything you're not delighted with — just contact us within 24 hours of delivery.
Are your products organic?+
We're a traditional family farm. We grow with care using crop rotation and natural inputs wherever we can, but we don't currently carry formal organic certification.
Payment & subscriptions
What payment methods do you accept?+
Checkout accepts JazzCash, Easypaisa and cash on delivery. For wallet payments, follow the account details at checkout and enter your transaction ID so we can verify the payment.
How do subscription boxes work?+
Choose your items and a weekly, fortnightly or monthly schedule in Build Your Farm Box. Send the request on WhatsApp to agree availability, delivery and payment. To pause, change or stop a box, message us before dispatch.
Can I order in bulk or for my restaurant?+
Absolutely. Visit our Wholesale page or contact us for volume pricing for restaurants, shops, and offices.