Terms of Service

Who you're buying from

Berke Haddock (Private) Limited, a company incorporated in Pakistan, operating a working farm at Village Began, near Jarwar, Tando Allahyar, Sindh, Pakistan. “We” and “us” in these terms means that company. You can contact us at mehranyusufkhan@gmail.com, 0319 8303973, or on WhatsApp at 0319 8303973.

Orders, prices, and confirmation

• All prices are in Pakistani Rupees (₨). Delivery charges are shown before you place your order.
• Because we sell fresh produce, prices and availability follow the season and can change — the price shown at the moment you place your order is the price you pay.
• Placing an order is an offer to buy. We accept it when we confirm your order (usually on WhatsApp) and it becomes final when we dispatch. If something you ordered turns out not to meet our quality standard on harvest morning, we'll contact you to substitute or refund it rather than send it anyway.
• Fresh items are sold by approximate weight where noted (for example, a whole chicken). Small natural variations are part of buying real food; meaningful shortfalls are refunded.

Payment

• JazzCash / Easypaisa: you send the payment from your own wallet and give us the Transaction ID at checkout. We verify it before dispatch. Your order isn't confirmed until the payment is verified.
• Cash on delivery: pay the rider on arrival. Repeated refused COD orders may lead us to ask for advance payment on future orders.
• We never ask for your wallet PIN, OTP codes, or card details — anyone who does is not us.

Delivery

• Same-day delivery applies to city-zone orders placed by 12:00 noon.
• Delivery windows are good-faith estimates; weather, road conditions, and harvest realities occasionally interfere. We'll keep you informed on WhatsApp.
• Please have someone available to receive fresh goods — items left waiting in the heat are outside our freshness guarantee.

Freshness guarantee, returns and refunds

• If anything arrives below the standard we'd put on our own table, send us a photo on WhatsApp the same day and we'll replace it on the next run or refund it — your choice.
• Because our goods are perishable, we can't accept change-of-mind returns of fresh food. Unopened pantry items (honey, atta, seeds) can be returned within 7 days.
• Refunds go back the way you paid (wallet transfer or cash) within 3 working days of agreement.

Farm boxes (recurring orders)

Custom boxes arranged through the box builder are confirmed and scheduled on WhatsApp. You pay per delivery — there is no contract, no minimum term, and no cancellation fee. A message before your harvest morning is enough to pause, change, or stop your box.

Accounts and reviews

• You're responsible for keeping your account password private. Tell us immediately if you suspect misuse.
• Reviews must reflect your genuine experience. We remove content that is abusive, fraudulent, or unrelated to the product, and we don't edit genuine criticism.

Farm visits

Visits are welcome by arrangement. A working farm has open water, machinery, and animals — visitors (especially children) remain the responsibility of their accompanying adults and must follow instructions from farm staff.

Our liability

Nothing in these terms limits liability that cannot be limited under Pakistani law. Beyond that, our liability for any order is limited to the amount you paid for it. We're a farm selling food, not an insurer of everything connected to it.

Law and disputes

These terms are governed by the laws of Pakistan, and the courts of Sindh have jurisdiction. In practice: message the owner first — almost everything is solved in one conversation.